Returns & Exchanges
At Java House, we take pride in the quality of our premium coffee and gourmet treats. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on non-perishable hardware and exchanges for unopened food items.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Prepare Your Package
Ensure that the items are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing